The window
30 daysFrom arrivalYou have 30 days after products arrive to decide they aren’t right.
- Count from delivery
- Write to us before you ship them back
- Include the name on the order
Returns & refunds
If the products aren’t right, you have 30 days to send them back for a refund.
How a return works
The guarantee covers products that aren’t right for you. Shipping protection is a separate, optional add-on for the trip itself.
The refund
Your orderIf it isn’t rightSend the products back for a refund when they aren’t what you needed.
- The products in the order
- We confirm where to send them
- Started from the contact page
In transit
$5.99OptionalShipping protection covers loss or damage on the way to you. It is not a return.
- Add it in the cart
- Not included by default
- Does not replace the 30-day guarantee
Start a return by email. Write to hello@morvik.com with the name on the order and we’ll reply with where to send the products.
Start here
A return begins with a note to hello@morvik.com. We reply with the next step.
- Page: Contact
- Email: hello@morvik.com
- Include: The name on the order
What qualifies
The guarantee is for products that aren’t right after they arrive.
- Reason: The products aren’t right
- Window: 30 days
- What goes back: The products in the order
Protection is separate
The $5.99 shipping protection covers loss or damage in transit. A return is for products that arrived and aren’t right.
- Protection: Loss or damage in transit
- Return: 30 days, if they aren’t right
- Default: Protection is off until you add it
Checkout
Checkout collects a shipping address and confirms the total. It does not charge a card.
- Address: Collected at checkout
- Card: Not charged
- Guarantee: Still 30 days
Ready to send it back?
Write to hello@morvik.com with the name on the order. We’ll tell you where the products should go.
Contact us